Conversational AI & Support Bots

Conversational AI systems that transform customer support operations. I build intelligent assistants that understand natural language, access your knowledge base in real-time, and handle complex multi-turn conversations. These systems integrate seamlessly across channels—chat, voice, email—providing consistent, accurate responses while maintaining context throughout the conversation. Whether you need a simple FAQ bot or a sophisticated support platform with human handoff, I engineer systems that scale reliably in production.

What I Build

• Multi-channel customer service platforms (chat, voice, email)
• RAG-powered knowledge bases with real-time updates
• Multi-turn conversation systems with context management
• Intent recognition and smart routing to appropriate handlers
• Human handoff workflows with full context preservation
• Analytics dashboards for conversation insights and quality monitoring
• Sentiment analysis and automated quality scoring
• Multi-language support with automatic language detection
• Voice-enabled assistants with STT/TTS integration
• Conversation history and searchable transcripts

Technologies

I use a comprehensive stack of production-ready technologies to build reliable systems:

Capabilities